HELP

Help

Open the Product Page you wish to buy from (you can access out Children and Women articles or use the research button on top of the page)

Select your size (we advise you to check our size guide)

Select “add” and the product you chose will be added to your cart.

You can continue shopping or go to your cart to finish your purchase. Once you’ve selected all the articles you want to buy go to your cart . Note: the products could sold out while you keep shopping, so don´t take too long.

Fill out all the boxes and proceed to check out. You don´t need to be registered but if you choose to do so it will facilitate the process in the next purchases.

You can choose to pick up your purchase at our Chiado store, our office in Restelo, a Service Point DHL (available for Continental Portugal and Peninsular Spain) or choose to receive it via post.

Further information about prices and shipping  is available in the SHIPPING area of our website.

After the payment is completed, through VISA, Mastercard, Paypal or Gift Card, you will receive an email with a reference so you can proceed with the payment method of your choice until 23h:59m of the same day of your order.

After the payment process is done you will receive another email with the confirmation of your order. In case you have chosen MBWAY (available only for Portugal) you should include a telephone number associated to MBWAY and then authorize the payment on the app.

When your order leaves our storage we will send you na email with the shipping confirmation.

Our shipping company will send you an email with a tracking number so you can track your order.

In our shipping area you will have access to a link that redirects you to the shipping company website where you´ll be able to insert the tracking number and check the status of your order.

In case of any further doubts, please send an email to our customer service team at shoponline@cantelisboa.com

The product I want is sold out. Is it coming back on stock?
If the product you want is temporarily sold out, that information will show up when you select the size.You can choose to receive an e-mail when it becomes available again. If the item is out of stock, unfortunately there will be no replacement of stock.
The product I want is sold out online but is still available at our store.Is it possible to send the item from the store to me by courier?
Store stocks are different. Only items assigned to the online store can be shipped by carrier.
When does model x come out?
The launch dates are always announced on our social networks and on the Cantê website. Be alert.
Do you still have product x?
On each product page you can choose “SEE AVAILABILITY IN STORE” to check the stock of the item online and in store. The stock shown for “Chiado store” is for guidance only. We advise you to call 210 142 912 for more information.
May I acquire different tops and bottoms? (style/size).
Our bikinis cannot be sold separately. Please check our “basics” collection to mix and buydifferent sizes, styles and colors.
Can I order and reserve sold out items?
We do not accept reservations nor orders for items that are already sold out.
My order hasn't arrived yet. How can I track it?
As soon as as your order leaves our warehouse, Cantê will send you a message for the e-mail which you registered with. Subsequently, you will receive an e-mail ou text message from our carrier with a tracking code, so you can check the status of your order.
You can insert your order’s code in the link below and verify it’s status. If you have any questions, you can call Chronopost’s Customer Service – +351 707 45 28 28 (Monday to Friday from 08.30 am to 8 pm and SAT from 9 am to 1 pm).
You can check your order’s status: http://www.chronopost.pt/receber-uma-encomenda
For further information check ORDER DELIVERY, SHIPPING COSTS and ESTIMATED DELIVERY TIME.
Where can I buy Cantê?
In Portugal, you may only buy Cantê products in one of our stores (listed in our website). We don´t do resale in Portugal. If you find any Cantê products with a Cantê tag in other non-listed stores, we don´t take any responsability for it, because it´s the result of an ilegal action without our signature.
I've chosen to pay with an ATM pay reference but I forgot to make the payment until 11:59 pm of the day in which I made my order. How do I proceed?
You order will be canceled and your articles become available again in our stock. Please make a new order.
Once my order is processed, is it possible to change the delivery adress?
To change your delivery address, contact our carrier requesting it. This request must be done as soon as possible.
Chronopost – Customer Service 707 45 28 28 (Monday to Friday from 08.30 am to 8 pm and Saturday from 9 am to 1 pm).
For further information go to www.chronopost.pt
Once my order is processed, is it possible to change the billing data?
To change your billing data contact our Customer Support at shoponline@cantelisboa.com.
Could any delays occur in the delivery of my order?
Both the Cantê team and our carrier work daily to ensure deliveries are made on time. (check ORDER DELIVERY, SHIPPING FEES and ARRIVAL TIMES). However, during collection launches, there may be some delays due to a higher volume of orders. We appreciate your understanding.
For further information contact our Customer Support at shoponline@cantelisboa.com
Will I receive the same product that I see in the picture?
Pictures are taken in high definition with the purpose of depicting in detail each one of our products. There may be some differences in products in which the material itself and its making process influence the final result. The print location may also vary within the same product style.
Will I receive the same product that I see in the picture?
Pictures are taken in high definition with the purpose of depicting in detail each one of our products. There may be some differences in products in which the material itself and its making process influence the final result. The print location may also vary within the same product style.
Can I save my favorite products?
You can add a product to your wishlist by clicking on the ♥ icon. Log in or register to access your wishlist.
In which countries can I buy online?
You can buy online in all European Union countries and most of Asian, South American and Oceanian countries, as well as in the United States and Canada.
Deliveries and Shipping:
When you buy from our online store, you can choose to have your order delivered in the following ways:
At our Chiado store: Delivery within 3 business days after order confirmation. No shipping charges. Only available in Portugal.
Pick up Point Restelo: You can pick up your order within 3 business days after order confirmation. Located at Cantê Atelier, at Rua Gonçalves Zarco n° 2a, Monday to Friday, from 12pm to 6pm (except holidays).
To an address: We trust DHL to deliver our orders. For orders in Madeira Island, Azores and Baleares, we use CTT services. Depending on the destination, shipping costs are added to your order. See the chart below.

 

Service Point DHL:
In Portugal and Spain you can choose the option to receive your order at a ServicePoint. Add shipping costs to your order (3.55€ for Portugal or 5.55€ for Spain).
ServicePoints are proximity stores throughout the country, with extended hours, so you can pick up your order when it is more convenient for you.
The delivery time estimated is the same as listed on the chart below.
Once your order arrives at the ServicePoint chosen, you will be informed by email or text message.

Shipping information:
1. After the payment is successfully made, you will receive an email confirming the purchase. At that moment your order starts to be processed and shipped in the following two business days. Following a launch day, we appreciate your understanding of any delays that may occur, due to a higher volume of orders).
2. As soon as your order leaves our warehouse, you will receive an email with that information. At that moment, the date for delivery starts counting, depending on the destination. (See the chart below).
3. When the order arrives at the DHL warehouse, you will receive an email with your tracking number, the estimated delivery day and a link where you can make all the changes you may need.
4. In case of any doubts or delays, please contact DHL customer service at:

• Portugal and Spain: 707 10 30 50 (Monday to Friday from 08:30am until 7pm)
• International: 707 505 606 (Monday to Friday from 08:30am until 7pm)
Link to consult the state of your order:
Portugal and Spain: https://www.dhlparcel.pt/pt/particulares.html
International: http://www.dhl.com/en/express/tracking.html

If you don’t receive this information by email or text message within the period mentioned at our estimated arrival times chart, we appreciate it if you contact our customer service. (shoponline@cantelisboa.com or +351 21 138 01 36 (Monday to Friday from 10am to 1pm and 10am to 6pm).

WARNING:
Cantê is not responsible for delays and customs costs. These are the customer’s responsibility.

SHIPPING COSTS /DELIVERY TIMES / COUNTRIES WE SHIP TO:

Conditions

All purchases made in our Chiado store or in the online store in are subject to the Portuguese legislation.
Cantê accepts exchanges / returns of articles within the deadlines mentioned below and according to the store in which the articles were bought.
For an exchange / return, the item must be delivered in its perfect condition (without having been used, washed, or have any odors), in the same way as it was sold together with the respective invoice, labels, hygienic protector, bag etc.
No exchanges / returns of altered, washed, used, or somehow damaged articles will be made.
Cantê is not responsible for the misuse of its articles, nor for the incorrect washing of the sames. We suggest you always refer to the WASHING / USING INSTRUCTIONS section.
Before any purchase, we also suggest that you consult the SIZE GUIDE in order to make an informed purchase. The customer support team will be happy to help if you have any questions.
Our Chiado store and online store work with different stocks and are subject to different regulations.

 

Chiado store:

You have 14 days in a row after the purchase to exchange/return a product.
We ask you to always confirming our store opening hours.
The reasons why customers may request an exchange or return in the aforementioned period are as follows:

  1. The article is too big
  2. The article is too small
  3. I do not like the product
  4. I changed my mind

If the returned item is defective, please consult the point DEFECTS.
In our Chiado store we cannot refund the value of the purchase in cash, debit or credit card. The amount will be returned in a Cantê Gift Card, which can be used for 3 years in any Cantê store, including the online store www.cantelisboa.com.
In case the customer exchanges one item for another of lower value, the difference will also be returned in a Cantê Gift Card.
The changes made in the physical store are restricted only to the existing stock in the store at the time of exchange.

 

Online store:

According to Law decree no. 24/2014, of February 14, the customer has 14 days in a row to exchange/return a product after receiving it in the chosen address.
If you choose to pick up your order at our Chiado store, the 14 days start counting from the day you receive the notification.
The reasons why customers may request an exchange or return, in the above mentioned period are as follows:

  1. The article is too big
  2. The article is too small
  3. I do not like the model
  4. I changed my mind
  5. The article is not as I imagined *
  6. I received the wrong article **

*The photographs are made in high definition in order to reproduce in detail each of the products. You can find differences in the products in which the raw material itself and its manufacturing process influence the final result. The print location may vary within the same model.

** If you receive the wrong item, we apologize for the inconvenience and thank you for contacting our customer support team as soon as possible: shoponline@cantelisboa.com or +351 21 138 01 36, so we can amend the situation. (Telephone hours: Monday to Friday from 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m.)
If the return is by defect of one of the articles, see the point DEFECTS.
The items purchased in the online store www.cantelisboa.com can be exchanged in the physical store (without associated costs) if the customer wishes, without previously having to inform us.
If the customer chooses to exchange the item using carrier / courier, the associated shipping costs are charged to the customer.
The exchanges made in our online store www.cantelisboa.com, are restricted to the stock existing in the online store at the time of exchange.
We do not make reservations and for this reason, the product will only go out of stock at the time the exchange takes place. The exchange will only take place when we receive the item at our facility and it successfully passes our quality control.
The team responsible for the online store will respond within two working days after receiving the article at our premises.

 

Online exchanges/returns procedure:

  • Exchanges:

Once the article reaches our studio and passes our quality control successfully, we will contact you by email to let you know if the item you have chosen to exchange is available. If so, we will soon send our IBAN for payment of shipping costs and difference of values between articles (if the chosen model is more expensive than the previous one). Once we receive your proof of payment, the new item will be sent to the address indicated above.
If the selected item is already sold out at the time of the exchange, you can choose other items available for immediate purchase on our website or even pass the value to a Cantê Gift card (see item 8)

  • Returns:

As soon as the article reaches our warehouse, it is submitted to a quality control of Cantê team and, if the conclusion is that the article has a defect, a refund of the value will be made through the same payment method the client used to place the order.
When exchanges are sent outside the European Union, Cantê is not responsible for delays and customs costs. These are at the customer’s responsibility.

 

How to exchange/return online:

Send your product to Atelier Cantê, Rua Gonçalves Zarco, 2A, 1400-191 Lisboa. Send it with the respective Invoice.
Send an email to shoponline@cantelisboa.com with the following information:

  • Full Name
  • E-mail adress you wish to be contacted at
  • Phone number
  • Address were you wish to receive your new article
  • Invoice date and number
  • Reference and size of the product you intend to exchange or return.
  • Reference and size of the product you intend to receive or indication of return, if you wish.

 

 

Buying at Chiado store and exchange by carrier/mail

Cantê aims to provide the best possible service to our customers, so we allow them to exchange products which were bought at our physical stores by carrier/mail.
However, since they are products bought in the physical store, any exchange made is subject to the exchange policy of the physical store. Thus, we do not refund the purchase value in cash, ATM or credit card and the amount will be returned in a Cantê Gift card, which can be used for 3 years, in all Cantê stores, including the online store www.cantelisboa.com.
In case the customer exchanges one item for another of lower value, the difference will also be returned in a Cantê Gift Card.
The shipping costs associated with these exchanges are the responsibility of the Customer.
We suggest sending it by a carrier or registered mail.
If the customer wishes the exchange to be made for an address abroad, consult the item INTERNATIONAL ORDERS.

When buying online you may choose the following payment methods: VISA, MasterCard, Paypal and pay reference for debit cards in ATMs.

The online payment process is made in total security through our partner Paypal or through Hipay Wallet payment systems.

Cantê manufacturing is 100% portuguese and always uses high quality materials.
The choice of fabrics, knitwear and accessories is always made with two important premises:
sustainability and quality, guaranteeing durability and comfort in each piece.
We always look for environmentally friendly solutions and that is why, in the 2021 collection, all the linings are recycled and about 80% of the collection is made with 100% recycled fabric.
In addition, and always thinking about our customers needs, most of our articles contain properties that protect them from UV rays.

LYCRA PRODUCTS

  • Some sunscreen lotions, tinted or mineral, tanning products and chlorine may damage your garment/piece.
  • Always wash your garment/piece by hand, in cold water.
  • Do not soak nor keep the garments/pieces wet.
  • We recommend a wash before the first usage, as the piece may lose color in the first washes.
  • Wash separately pieces with different colors and textures.

 

100% cotton knits and fabrics

  • Machine wash cold (max. 30º)
  • Do not mix different colors
  • We recommend a wash before the first usage
  • Do not dry-clean
  • Iron at max. 110º
  • Do not use any bleach products
      1. The Cantê Gift Card is the property of its issuer, Cantê, whose full name appears on the card itself.
      2. The Gift Card can be purchased at Cantê store or through the online store www.cantelisboa.com
      3. In our physical store we do not accept to refund a purchase in cash, ATM or credit card. The amount will be refunded on the Cantê Card. In case the customer exchanges one article for another of a lower value, the difference will also be refunded to the customer in a Cantê Card.
      4. The Gift Card/ Cantê Card can be used as many times as desired as long as it has a positive balance.
      5. The Gift Card / Cantê Card can be used to buy any item for sale at any Cantê physical store including our online store at www.cantelisboa.com.
      6. If the value of the purchase exceeds the balance available in the Gift Card / Cantê Card, the difference can be paid through any of the means of payment accepted at Cantê stores or at www.cantelisboa.com.
      7. The balance available on the Gift Card / Cantê Card can be consulted on our website at www.cantelisboa.com, in the customer’s area. For this you need to be registered on our site.
      8. Products purchased with the Gift Card / Gift Card are subject to the same exchange and refund policy as any other product purchased at a Cantê store in accordance with the regulations of each store.
      9. The Gift Card / Cantê Card is valid within three years, from the date it is purchased. Once the deadline is expired, the Card can’t be renewed, it can’t be used for purchases of articles and you can’t claim the unused balance. The balance of the card can´t be refunded.
      10. The Gift Card / Cantê Card can’t be refunded even if it’s an card from a exchange, refund or online order.
      11. The Gift Card / Cantê Card is a bearer document. Its bearer is responsible for its use and custody. Cantê does not replace the card in case of theft, loss or deterioration. However, Cantê will replace the card if it changes its format.
      12. Cards originally obtained illegally will be voided and can´t be used to purchase any product. Their balance will not be refunded.
      13. When purchasing and / or using the Gift Card / Cantê Card you aknowledge and accept the general conditions that are shared at the moment of the Card’s acquisition and are available at our Cantê stores and our website, www.cantelisboa.com

How does COVID-19 affect my online orders and store purchases?

We are working hard to offer you the best possible service at this moment.

The courier companies have adapted their procedures to guarantee the safety of our employees and our community.

We thank you for your patience, as there may be some delays to deliveries.

* Returns in our Chiado store are currently not allowed.

NEED ANY HELP?

CONTACT US

shoponline@cantelisboa.com
+351 21 138 0136
monday to friday from 10 am to 6 pm

Top
X